Resolving Disputes with Online Casinos

Most online casinos have very clear operational policies in place that are stated clearly on their website. Usually disputes with online casinos don't arise and when they do it is a rare occurrence.

However some players might still have issues and disagree with a specific online casino policy or action. These disputes tend to happen on issues such as bonus requirements and withdraw restrictions.

An easy way to avoid any disputes is to read the casinos terms and conditions. Once a player is familiar with the exact terms and conditions they will know exactly what to expect and avoid disappointment.

However if you do find yourself in a position of a dispute with your online casino there are a few measures you should take to ensure a swift and amicable resolution:

Firstly put all your grievances in writing, noting exact dates and times and any other relevant information relating to your dispute. Don't forget to include all your personal details such as name, address, and email and phone number and of course your casino nickname.

Then contact player support with your detailed dispute and try to do it via Live Chat to ensure a quick resolution. Make sure you save a transcript of the chat. Don't be rude or aggressive when chatting to player support. Don’t give them a reason to backlist you and block you from the site.

Be patient if support advises you that your dispute needs to be escalated to a manager and allow them time to do so, but ask to have all proceedings confirmed to you in writing.

In case the casino is unable to solve your dispute there are several external regulatory bodies that can further help you and you may contact them with details of your dispute. The independent auditors of the casino such as eCORGA or TST are the natural next step.

If all fails there are online watchdogs such as Casino Meister that help air out your dispute and force the casino to take action to avoid damaging their reputation.